Vyne Complaints Procedure

If you have any concerns, complaints or feedback for us on our service, we want to hear from you. Our goal is to provide a service that is everything you need it to be - and your input is invaluable. 

We listen to each and every bit of feedback we get. If you have a complaint, we want to hear it. 

Our promise to you:

• All complaints will be fully investigated
• We'll treat you with dignity and respect
• You'll get a timely response from us
• We'll keep you up to date with the progress of your complaint and what actions we take as a result of it

So if you have something to tell us, please get in touch:

You may also complain or give feedback to NHS England:

We operate a complaints procedure as part of the NHS system for dealing with complaints and we can assure you that our system meets national criteria. 

Our Customer Care team are on hand to help and give you further information once they know what your complaint is relating to.