Vyne Help Centre (FAQs)

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Looking for clinical help? Head over to our Support & advice hub!

FAQ's

Find an answer by topic

Clinician help

Do I need to contact my patients previous supplier when registering them with Vyne? If I register a patient, can my colleague edit their order through Vyne Online? Do I need to re-order my patients prescription after I have registered them?

See all Clinician help

General help

How can I make a complaint? How do you ensure all your information is accessible? How do I request access to the personal information you hold about me? Is Vyne a confidential service?

See all General help

Vyne Online help

How do I cancel my Vyne Online account? How do I change my Vyne Online password? What do you do with my data and information? Can I order pouches that need customising on the Vyne Online app?

See all Vyne Online help

Vyne company policies

VAT Relief Declaration Form Vyne Terms of Service Privacy Policy Repeat Dispensing Information

See all Vyne company policies

Vyne Prescriptions help

What sort of packaging will my order arrive in? How do I check the status of my Vyne Prescriptions order? Do I qualify for free NHS prescriptions? I have a paper prescription, can I still over with Vyne?

See all Vyne Prescriptions help

Vyne Shop help

What sort of packaging will my order arrive in? How long will my Vyne Shop order take to be refunded? How do I cancel my Vyne Shop order? Do I have to be in to receive my Vyne Shop delivery?

See all Vyne Shop help

Contact us

Get in touch

Our amazing Customer Care team are here to help. With decades of experience between them, they’ll have an answer to your question.

Telephone: 020 3987 7560

Email: hello@vyne.co.uk

Head Office: Tennant Hall, Blenheim Grove, Leeds, LS2 9ET

Customer care open hours

Monday to Friday: 8:00am - 7:00pm
Saturday: 8:00am - 1:00pm

DAC Customer Care Manager: Joanne Wilson
Company Number: 6779883

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Our team of specialist have decades of experience between them, and here to support you whenever you need it.

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