Vyne Help Centre (FAQs)

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FAQ's

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Clinician help

Do I need to contact my patients previous supplier when registering them with Vyne?

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General help

Festive Opening Hours 2024/2025 How can I make a complaint? How do you ensure all your information is accessible? How do I request access to the personal information you hold about me?

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Vyne Online help

What type of Vyne Online accounts are available? How do I cancel my Vyne Online account? How do I change my Vyne Online password? What do you do with my data and information?

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Vyne company policies

VAT Relief Declaration Form Vyne Terms of Service Privacy Policy Repeat Dispensing Information

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Vyne Prescriptions help

What sort of packaging will my order arrive in? How do I check the status of my Vyne Prescriptions order? Do I qualify for free NHS prescriptions? I have a paper prescription, can I still over with Vyne?

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Vyne Shop help

What sort of packaging will my order arrive in? How long will my Vyne Shop order take to be refunded? How do I cancel my Vyne Shop order? Do I have to be in to receive my Vyne Shop delivery?

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Contact us

Get in touch

Our amazing Customer Care team are here to help. With decades of experience between them, they’ll have an answer to your question.

Telephone: 020 3987 7560

Email: hello@vyne.co.uk

Head Office: Tennant Hall, Blenheim Grove, Leeds, LS2 9ET

Customer care open hours

Monday - Friday: 8:00am - 6:00pm
Saturday: 8:00am - 1:00pm

DAC Customer Care Manager: Vicki Stone
Company Number: 6779883

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Monday - Friday: 8:00am - 6:00pm
Saturday: 8:00am - 1:00pm

Contact us

Need more help?

Monday - Friday: 8:00am - 6:00pm
Saturday: 8:00am - 1:00pm

Give us a call on
020 3987 7560

Use our online form

Send us an email at
hello@vyne.co.uk

Resources

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From fitting your catheter bag to managing your stoma, we've answered some of your most asked questions.

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Order your prescription continence and stoma items with Vyne’s free home delivery service.

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Our team of specialist have decades of experience between them, and here to support you whenever you need it.

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