Vyne Prescriptions returns & refunds policy
If you're not happy with your Vyne Prescriptions order, just give us a call on 020 3987 7560 or email hello@vyne.co.uk and we'll endeavour to put things right.
Vyne Shop returns & refunds policy
We offer free returns & refunds for Vyne Shop items ordered within the past 30 days, which have not been used or opened*. If you're not happy with your Vyne Shop order, please get in touch and we'll arrange a free home collection at a date and time suitable for you. It can take up to 7 days for your order to be refunded once we've collected your items, but it's usually quicker.
*Please Note: Due to the nature of products sold on vyne.co.uk, we’re unable to accept returns for any used or opened products. If you're unsure of product sizing, please give us a call on 020 3987 7560 or email hello@vyne.co.uk and we will be able to provide advice, and for some items a sample.
Also Note: Please do not send any orders back to our VyneYard warehouse, instead we will arrange a free home collection as outlined above. Due to the nature of products available on vyne.co.uk, we enforce a strict returns procedure to ensure the safety of items returning to stock. Orders returned to the VyneYard warehouse without prior contact will not be processed. If you have already sent your order back to the VyneYard warehouse, please give us a call on 020 3987 7560 or email hello@vyne.co.uk so we can locate it, and ensure your refund is processed.
Damaged items
We make sure all our medications and appliances are sent out in perfect condition, in the best packaging to ensure they reach you safely. However, if your items appears to be damaged in any way please do get in touch with us, and we'll fix any issues.
Incorrect items
Similarly, we have strict processes in place to ensure our orders are accurate - but if you should ever receive the wrong items, we'll endeavour to put things right immediately. Just give us a call on 020 3987 7560 or email hello@vyne.co.uk.
